Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Specialist to keep our customers’ NPS rate high.
You could be a perfect match for the position if
You want to:
- Manage incoming customer service inquiries (L1/L2 requests),
- Conduct client educational sessions,
- Create and maintain a knowledgebase and training materials,
- Investigate and resolve product-related issues,
- Ensure the clients are provided with high level service.
You have:
- 2+ years experience in Customer Support roles,
- Advanced level of English and Ukrainian,
- Ability to analyze and troubleshoot technical issues efficiently,
- Excellent verbal and written communication skills,
- Ability to convey technical information to non-technical users,
- Ability to work collaboratively with cross-functional teams,
- Flexibility in handling a variety of tasks and challenges,
- Experience in using ticketing systems - (Intercom, Jira),
- Familiarity with using PyCharm for Python development,
- Experience in crafting SQL queries and API requests.
You’re gonna love it, and here’s why:
- Rich innovative software stack, freedom to choose the best suitable technologies.
- Remote-first ideology: freedom to operate from the home office or any suitable coworking.
- Flexible working hours and no time tracking systems on.
- Regular performance and compensation reviews.
- Recurrent 1-1s and measurable OKRs.
- In-depth onboarding with a clear success track.
- Competera covers 70% of your training/course fee.
- 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
- 20 business days of sick leave.
- Partial medical insurance coverage.
Drive innovations with us. Be a Competerian.